Tips and Troubleshooting

How do I log in as two different users from the same device (e.g. both as Coach and Trainee)?

The Cogmed Platform is built around the Single sign-on concept that keeps your user logged in automatically until you explicitly use the log out functionality to log out. This means you always will be redirected to either Cogmed Coaching Center or the Training client when navigating to https://app.cogmed.com/ preventing two users to be logged in at the same time, from the same browser. You can circumvent this behaviour by using by: - Log in from two separate Internet Browsers (i.e. Micro...

I cannot log in!

Cogmed Training app - If you cannot access your training and get redirected to Cogmed Coaching Center, you are trying to access an old unsupported training created from the old system. If this is an ongoing training, please contact your coach to set up a replacement training on the new platform. - If your user credentials are denied, there might be a hidden blank space character in your username or password that prevents you from login in. This can happen if you select and copy your creden...

I cannot find my training in Coaching Center!

Using the filter to view all trainings If you cannot find a specific training in the training list it might be filtered out by default. Trainings with status Completed, Cancelled or Rejected are not displayed in the Training list's default filter. By default you only see trainings that are Not started or Ongoing, but you can use the filter functionality to view additional statuses.